Call Center Technology Platform

The AGS technology is adaptable and flexible. We leverage the latest in global IP communications and routing technologies (VoIP). Working closing with our various Telecom carriers in Africa and Mexico, Alcatel (SAT3) and various software firms, the AGS technology platform is a best-in-class, scalable private and secure voice over Internet protocol (VoIP) network with advanced routing and technology features built in.

Core to our network solution is our ability to blend solutions that enable customers to communicate across a variety of channels, such as Voice, IM Chat and Email, when they want to communicate and how they wish to communicate. This flexibility enables our agents to out-perform traditional call centers and provide critical information to the caller in a more timely and accurate manner.

Our technology network into and out of Africa is outlined below:

Africa Fiber Connectivity
High Availability Data Center

Voice Over Internet Protocol (VOIP) has been implemented enhancing the customer experience service and enabling significant capabilities. VOIP is a critical enabler for AGS, providing the underlying technology that enables us to offer cost-effective solutions extending our contact centers to locations anywhere around the world and deliver consistent, high-quality service.