Services and Solutions
Ashesi provides customer relationship management (CRM), outsourcing and
telemarketing services to a number of different customers in a variety of
industries, including the following industries: communication services, energy
and utility, travel services, internet, publishing, banking/finance and new
media services. We partner with companies in the Fortune 1000 and with existing
business process and call center outsourcing companies and brokers who
sub-contract work to AGS.
Our services include:
- Inbound Customer Service and Customer Care
- Inbound Technical Support (Level 1 and Level 2)
- Inbound Sales and Direct Response Marketing
- Outbound Telemarketing and Sales (B to B)
- Outbound Customer Satisfaction Surveys
- Back Office Data Entry and Transcription
- Finance and Accounting Outsourcing
Our call center solution brings a multitude of functionality into a single
desktop to efficiently blend all communication channels simultaneously. This
gives our customers and clients a tremendous advantage by allowing them to
employ different customer communication channels without any major software
revisions or investments. In addition, our technology speeds up the time to
implement from weeks to just a few days. Our powerful call center solution
enables us to handle a wide variety of inbound and outbound requirements giving
you the tools and information necessary to make positive first impressions.
We are committed to implementing innovative solutions and services that ensure
that your customers are handled with respect, dignity and the honest desire to
settle their issues and concerns on the first call.
