Call Center Technology Platform
The AGS technology is adaptable and flexible. We leverage the latest in global IP communications and routing technologies (VoIP). Working closing with Ghana Telecom, Alcatel (SAT3) and various software firms, the AGS technology platform is a best-in-class, scalable private and secure voice over Internet protocol (VoIP) network with advanced routing and technology features built in. Core to our network solution is our ability to blend solutions that enable customers to communicate across a variety of channels, such as Voice, IM Chat and Email, when they want to communicate and how they wish to communicate. This flexibility enables our agents to out-perform traditional call centers and provide critical information to the caller in a more timely and accurate manner. Our technology network into and out of Ghana is outlined below:| Fiber Connectivity via SAT3 Circuit |
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