Our Solutions and Services

Solutions & Services

Ashesi provides customer relationship management (CRM), outsourcing and telemarketing services to a number of different customers in a variety of industries, including the following industries: communication services, energy and utility, travel services, internet and new media and financial services. We partner with companies in the Fortune 1000 and with existing business process and call center outsourcing companies and brokers who sub-contract work to AGS in Ghana.
Our services include:

Inbound Customer Service and Customer Care
Inbound Technical Support (Level 1 and Level 2)
Inbound Sales and Direct Response Marketing
Outbound Telemarketing and Sales (B to B)
Outbound Customer Satisfaction Surveys
Back Office Data Entry and Transcription
Finance and Accounting Outsourcing

Our call center solution brings a multitude of functionality into a single desktop to efficiently blend all communication channels simultaneously. This gives our customers and clients a tremendous advantage by allowing them to employ different customer communication channels without any major software revisions or investments. In addition, our technology speeds up the time to implement from weeks to just a few days. Our powerful call center solution enables us to handle a wide variety of inbound and outbound requirements giving you the tools and information necessary to make positive first impressions.

We are committed to implementing innovative solutions and services that ensure that your customers are handled with respect, dignity and the honest desire to settle their issues and concerns on the first call.