Our People
Developing and implementing a successful call center operation is first and foremost "people" centric. At the end of the
day, our "product" is our people. At AGS, our employees form the foundation of businesses vitality and success in the
marketplace. Their talent, dedication and diversity form the core of our success and determine our reputation in the
marketplace.
The country of Ghana has important characteristics in the people and culture that make it very appealing
to clients around the world. Ghana is perfectly positioned as the next emerging market in outsourcing services, and AGS
is the leader in this market. Key characteristics of Ghana that make it so unique for outsourced customer care and
telemarketing include: * Fluent English-speaking population (Somewhat British English) * Low turnover, highly educated
population * Very safe culture and society * Domocratic government (March 2007 was Ghana's 50 Year Independence from
England) * Solid telecommunications and utility infrastructure The Ghana people and culture have a natural skill set in
customer service. By nature, they are polite, warm, open, and engaging. Such skills in other popular outsourcing
locations must be taught.
At AGS, we are passionate about our people since they form the foundation of success in the
customer care and teleservice outsourcing industry. We have built our business model around them, implementing one of the
industries first ever Agent Empowered Experience processes. Give us a call to discuss further how our processes can
improve your customer satisfaction metrics.
